Returns and Cancellations

Return Process:

You have 14 days from the delivery date to request a return. Before sending the products you want to return to us, you must notify us of your return request via e-mail. When the confirmation information of the return request is sent to you via e-mail, you can send the product. The products you want to return must be delivered to us within 10 days from the date of approval, complete with the original box, packaging, all standard accessories and invoice. The fee of the shipments made using the Aras Kargo package belongs to our company.

Return Policy:

*There is absolutely no return process for used products that have lost their originality and have no tags on them.

* Returns of products that are damaged (torn, deformation in the mold, broken, etc.) due to use are not accepted.

* Return shipments made through Aras Cargo are free of charge. If it is realized through other cargo companies, the payment belongs to the sender; Shipments with counter payment will not be accepted.

* Due to legal regulations, all orders are shipped with delivery note and invoice. Make sure that you have the original documents sent to you in the return process. Returns are not made for products that do not have an invoice.

*Please return the product you want to return;

You can send Aras Cargo free return code: 1319938011021  to Aras Cargo Feshane branch as Hasmin Ticaret, with cashback. If you pay any fee, our company does not cover it.

Cancel order:

You must cancel your order before it is shipped. For this, it will be sufficient to send an e-mail to  hello@gaviel.co .